It is our mission to provide prompt and effective post-sales support to our customers. Our relationship does not end with the sale, but rather begins. Ensuring we have staff on hand to respond to calls and visit requests is a vital part of our mind-set, and with a premium product our customers expect premium support, in the rare event that an issue arises.
Commissioning for new and relocated products
Rapid repair response as needed for urgent or breakdown issues
Phone advice for non-urgent issues to aid self-sufficiency
Full warranty support for products within the warranty period
Service level agreements (SLA’s) to aid budget planning with fixed known costs
Preventative maintenance (PM) routine service both on site and in-house
In-house workshop repair service with initial inspection report